Privacy policy

As Zulzi Ondemand (“Zulzi”), we attach importance to the protection and confidentiality of the information of the users of the Zulzi services(“User”. This confidentiality policy (“Policy”) aims to inform the Users about how Zulzi uses the information obtained, responsibilities of the Users and the rules and procedures of Zulzi for the protection of confidential information.

1. Information we collect

When you use the Zulzi services, certain information is collected for processes such as registering your account, providing you products/services you request and conducting payment processes.

Users provide their information to Zulzi Ondemand when they want to place an order, convey their requests, suggestions and complaints to Zulzi or for other reasons. In this case, certain information of Users such as name-surname, payment information, request, suggestion and complaint information is collected.

2. Purposes of use of information

User information that Zulzi Ondemand collects is mainly used for the following purposes:

  1. To provide services to users,
  2. To communicate with users; to conclude the requests and complaints,
  3. To conduct financial and accounting processes related to payments,
  4. To promote our services; conducting advertising and campaign processes,
  5. To develop/improve our products and services in accordance with user feedbacks,
  6. To personalize our services according to users' preferences, usage habits and interests,
  7. To identify and fix system problems regarding platforms we provide service; conducting information security processes,

Measuring user experiences through identification technologies/cookies, improving the performance of the platforms we provide service. The purposes set out in this section refers to the general use of information collected about users. For detailed information about Zulzi’s purposes of processing customer personal data and other issues related to the processing of personal data, please review Customer Personal Info Protection Policy

3. Information sharing with third parties

The information you provide to Zulzi may be shared with third parties in order to achieve the above-mentioned purposes (for example, your information may need to be shared with service providers in order to get technical service). In this context, your information may be shared with our business partners and service providers which support us within the scope of the supply of goods/services. However, when we are asked to share your information in order to fulfill our legal obligations, your information may also be shared with authorized persons, institutions and organizations.

The information provided by the Users will not be transferred to third parties, except for the purposes specified in the texts provided to the users and when necessary to provide the service.

4. Storing and protecting your information

Your information is retained for the time required by our purpose to collect information. If a special period is stipulated in the legislation for us to store your information, this period is respected. Zulzi takes the necessary technical and organizational measures to protect the systems and databases where your information is stored against data security threats (cyberattack, hash, etc.).

The payment infrastructure is provided by PAYU. Zulzi Ondemand maintains the first six and last two digits of the credit card in its systems.

The User acknowledges that he/she is fully responsible for the security, storage and prevention of learning by third parties of the system access tools (username, password, etc.) used in order to benefit from the services offered by Zulzi.

5. Keeping your information accurate and up to date

It is the User’s responsibility to keep the information provided to Zulzi accurate and up to date. The information requested from you must be conveyed accurately and updated if there is any change. You may update the information you share with Zulzi Ondemand at any time by calling Zulzi customer service.

When you provide information to Zulzi on behalf of someone else, you undertake that you have the right to share this information with Zulzi Ondemand / you are authorized to do so.

6. Redirecting to third parties

Zulzi may redirect to other links that is not operated by Zulzi. During your visit to any of these links, you are subject to the privacy policies and terms of use of the third party that you visit. Zulzi is not responsible for the policies and practices of these third parties.

7. Changes to application, website and this policy

Zulzi reserves the right to make changes and updates to this Policy. It is the User's responsibility to follow the current version of the Policy.

Zulzi, reserves the right to change, suspend or stop all provided products and services, information, images and other items without prior notice.

8. Responsibility

Zulzi is not responsible for any direct or indirect damages and expenses that may occur as a result of any errors, interruptions, delays, viruses, line and/or system failures that may occur during the providing of our services electronically.

Last Update Date: 22/02/2022